Help
Shipping, returns & payment
Everything you need to know before and after you order.
Shipping
- Where we ship
- [Add regions, e.g. Canada-wide.]
- Processing time
- [Add how long orders take to prepare.]
- Delivery time
- [Add estimated delivery times and carrier(s).]
- Shipping cost
- [Add rates in CAD and any free-shipping threshold.]
Returns & exchanges
- Return window
- [Add the number of days customers have to return.]
- Condition
- [Add requirements, e.g. unworn with tags.]
- How to start a return
- [Add steps and the contact method.]
- Refunds & exchanges
- [Add how and when refunds or exchanges are issued, and who pays return shipping.]
Payment
- Accepted methods
- [Add accepted payment methods.]
- Currency & taxes
- [Confirm prices are in CAD and how GST/HST/PST are handled.]
- Security
- [Add details of your checkout provider once connected.]
Questions? Contact us.